Refund Policy

Last updated: 30 August 2026

This Refund Policy applies to all purchases of the INTELICA Catalyst subscription plan. By purchasing INTELICA Catalyst, you agree to this policy.

1. Refund Eligibility

Refunds are available under the following circumstances:

Technical Issues: If you experience persistent technical problems that prevent you from using the service as described, and our support team is unable to resolve them within 14 days of your purchase.
Service Discontinuation: If INTELICA discontinues a major feature that was a primary reason for your purchase.
Billing Errors: If you were charged in error or duplicate charges occurred.

2. Refund Request Process

To request a refund, you must:

Submit your request within 14 days of purchase
Provide your payment ID and a detailed reason for the refund request
Contact our support team through the dashboard or Discord server

3. Non-Refundable Situations

Refunds will not be provided in the following situations:

Change of mind after the 14-day refund period
Partial use of the service (e.g., using features then requesting a refund)
Account bans or violations of our Terms of Service
Inability to use the service due to your own technical limitations
Purchases made during promotional periods where special refund terms apply

4. Refund Processing

Approved refunds are processed within 5-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that your bank or payment processor may require additional time to process the refund.

5. Service Access During Refund Process

While your refund request is being processed, your access to INTELICA Catalyst features will remain active. If your refund is approved, your access will be terminated and your subscription will be reverted to the free plan.

6. Disputes

If you disagree with a refund decision, you may contact our support team to provide additional information for review. We reserve the right to make final decisions on all refund requests.

7. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Changes will apply to purchases made after the effective date of the new policy.

8. Contact Us

Questions about refunds? Contact us at info@teamintelica.com or join our Discord server.